Terms and Conditions

  1. Experience Tours are booked directly with Traveller XP and can be operated by a local tour provider in relevant parts of the country. These terms and conditions apply to experience tours booked through the website ‘Traveller XP’, by e-mail or Tourism Market places that sells Traveller XP experiences in their own web site. However, some reservations are operated and handled by the designated tour provider (the ‘Operator’ or ‘Provider’) and all cancellations, changes, complaints, and so on, should be addressed directly. All Operator contact details are provided along with confirmation after booking. From this point on in this document “we” stands for the tour Provider.
  2. Date or time of departure, pickup, or dropoff, or the content of a tour itinerary, are subject to change or cancellation should unforeseen circumstances occur, at the discretion of the tour operator changes to the itinerary.
  3. Guests (Travellers) are obliged to stay with tour guide at all times. Separation from the group can result in being left behind and in cases where the leader is unable to find the tourists, ‘rescue fee’ will be at customers expense.
  4. Experiences are conducted in various sizes, custom made, and group size must indicate precisely the total number of guests (childrens and babies inclusive) to comfortably fit the group in vehicles, tourism busses or vans.
  5. Full Day experiences are not suitable for children under age of 4 years.
  6. Rates do not include client’s meals, food and beverages unless otherwise specified in the programs.
  7. A student discount is available on some ticket fees. In order to receive this discount, customer must send photo of valid international student ID by email before the day of the tour. Student discount is not cumulative with other discounts. A reduction is granted to children ages 4-12 on certain tours.
  8. Regular daily experience tours – all entrance fees included unless stated otherwise.
  9. Private experiences – entrance fees not included unless stated otherwise.
  10. Special needs: wheelchairs, baby chairs, carriages require advanced notification.
  11. All experiences are conducted in English with French, Spanish, German, Italian and Chinese by request.
  12. Traveller XP/Tour Operator accepts no liability for direct or consequential loss of personal belongings and recommends that valuable belongings be left at home. Passengers are covered by insurance for the experiences provided by the tour operator. Neither the operator nor this site cannot be held responsible for injury, loss or damage due to force majeur. We recommend for personal health and damage insurance cover to be taken out by each traveler.
  13. Operator may at their own discretion require a person to withdraw from any tour if their conduct is deemed to be offensive or to cause annoyance to other people in public places, or the person is not able to keep a pace with the remainder of the group to the detriment of the experience of other members. We shall have no further liability for the carriage of such traveler.
  14. Operator reserves the right to implement alternate locations or make other significant changes to the itinerary, including cancellation, due to force majeur, weather conditions, operational considerations, or imposed security limitations. In these cases there will be no entitlement to compensation.
  15. Operator cannot guarantee the provision of services by third party providers such as attractives, restaurants, hotels and in cases where hotels are not available at the confirmed terms, may switch guests to another property of a comparable level.
  16. Traveller XP/Operator will, in case of changes, delay or cancellation in service provided by third parties such as airlines, border agencies, government bodies, or others, attempt to provide solutions to ensure the minimal impact to the schedule, experience, and cost.
  17. Experience tours are held during a predefined period of hours. Should the traveller want more time, overtime fees will be charged. 
  18. During the tour, drivers will not wait more than 15 minutes for late passengers.
  19. During the experiences, drivers or other members of our team might take pictures for marketing purposes. If passengers do not agree with this, please inform a member of our team.
  20. Traveller XP operated experience tours are covered by insurance company Travel Ace. Please consult about experience tours operated by other providers.

COVID-19 Precautions and guidelines

Traveller XP is committed to keeping guests healthy during their stay in Brazil. We were given the Responsible Tourism Seal by Ministério do Turismo (Tourism Ministry). We strongly suggest our guests follow the guidelines below:

  • Do not travel if you are sick, if you belong to at-risk groups, if you live with someone from at-risk groups, or if you have been with someone with COVID-19 in the 14 days prior to your trip;
  • The safety distance of at least 1 meter must always be respected;
  • Gather details on arrival requirements and restrictions for travelers as well as mandatory tests or quarantine time;
  • Prepare to be flexible during your trip, as health restrictions and policies may change before and during your trip;
  • Traveller XP is preferring hotels that prioritize both your health and safety and that have adopted the Responsible Tourism Seal. We ask travelers to observe if the establishment is complying with the proposed protocol;
  • Avoid crowds at receptions, use online channels and check in early;
  • Use mask in all public and/or shared environments;
  • Wash your hands with water and soap, or use 70% alcohol gel, or other product if you have no place to wash your hands, after sneezing, blowing your nose or coughing, or whenever you touch any potentially contaminated surface (money, card machine, establishment counters, handrails, elevator buttons, door handles, telephone, computers, cell phone, etc.)
  • Avoid touching eyes, nose and mouth with hands not washed nor sanitized with 70% alcohol gel;
  • Disinfect frequently personal objects (glasses, cell phones, etc.) with soap and water when possible or, when not possible, use a disinfectant solution for this purpose;
  • Do not share any belongings or personal items with other people;
  • Avoid any kind of crowds;
  • If presenting any sign or symptom of Covid-19, avoid physical contact with other people, especially elderly and chronically ill people (and immediately communicate the management of your hotel);
  • Avoid touching walls, counters and other surfaces, if not possible, sanitize your hands afterwards;
  • Make sure you are up to date with routine vaccinations, including the measles-caxumba-rubella (MMR) vaccine and the flu vaccine.


Traveller XP will provide guests with rubbing alcohol and masks. Also we are prioritizing service providers and attractions that work with reservations in order to ensure that guests can practice social distancing during the duration of the pandemic. We are focused in following the guidelines of both the World Health Organization and the World Tourism Organization regarding COVID-19 protocols.

All visits and experiences will be previously determined and warned as to how and where they will be carried out, as well as the possible restrictions of service providers (museums, monuments, natural spaces, restaurants and others). We are not held responsible for attractions and service providers that are not adopting social distancing and/or COVID-19 safety protocols.

Should any of the guests become sick with COVID-19, hotels in Brazil require the sick guest to not leave his or her room unit and to communicate to the hotel’s administrative professionals ways to contact his or her doctor, health plan or local medical unit, or even the Local Health System (136), in order to have his or her health condition assessed.

It is recommended that sick guests wait for instructions from health professionals to make decisions.

The local health authority may decide to either send the person to the area reference hospital or not, depending on the patient’s clinical condition.

Ordering & Cancellation Policy

  • The experience tour will only be confirmed upon payment of 50% of the total value of the experience (deposit fee).
  • Customer will receive an email confirmation once the booking is complete.
  • Credit card charges are made in local currency (Brazilian Real – R$).
  • Payments on our website are made via PayPal. 
  • Certain tours might have different policies which are stipulated on their description page.
  • Cancellation for bookings on our website and through email works as follows:
      • Up to 5 days before the experiences – Traveller XP will retain 15% of the total of the experience.
      • Up to 48h before the experiences – Traveller XP will retain 30% of the total of the experience.
      • Less than 48h before the experiences – Traveller XP will retain 50% of the total of the experience.
  • The remaining payment of 50%, which can be made in dollars or reais, will be received on the day of the tour.
  • Payment in dollars cash only.
  • Payment in reais can be made in either cash or credit. The dollar rate used will be the value of the mid-market rate on the day of the order closing (once your booking is confirmed, we’ll send you this info).
  • In rare circumstances the operator might have to modify or altogether cancel a tour due to operational reasons (Hang glinding experience, Skydive experience, Balloon experience and SUP experience). The customer will be informed as early as possible. In this case customers will receive a full refund or the right to switch to an alternative experience or alternative departure for the reserved experience.
  • Cancellation policy for group trips will be previously agreed upon with the travel leader.

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